Service
Call Center & Customer Operations
Dedicated customer operations teams in Madagascar — recruited, trained, equipped and supervised by Optiline Mada, working with your processes and your tools.
Scope
Roles and activities we cover
- Customer service
- Inbound calls
- Outbound calls
- Telemarketing
- Appointment setting
- Lead qualification
- Technical support
- Customer retention
- Back-office operations
- Email support
- Chat support
- Data processing
Process
How we set your team up
- Step 1
Tell Us What You Need
Describe the profiles, number of employees, schedules and activities.
- Step 2
We Design Your Solution
We create a customized outsourcing solution according to your requirements.
- Step 3
We Recruit Your Team
Our team identifies and selects suitable candidates.
- Step 4
We Set Up Everything
Office, computers, connectivity, telephony, administration and employee services.
- Step 5
Your Team Starts Working
You manage your business operations while Optiline Mada manages the local environment.
Other solutions
Explore the rest of our offer
Build a Call Center Team
Tell us the profiles and volumes — we prepare a custom proposal.