Solutions

Flexible Outsourcing Solutions

Whether you need a customer operations team, software engineers or structured back-office support, Optiline Mada builds and runs the local operation for you.

Call Center & Customer Operations

Dedicated customer operations teams in Madagascar — recruited, trained, equipped and supervised by Optiline Mada, working with your processes and your tools.

Customer serviceInbound callsOutbound callsTelemarketingAppointment settingLead qualificationTechnical supportCustomer retentionBack-office operationsEmail supportChat supportData processing
Build a Call Center Team

IT & Software Development

Software and IT professionals working as an extension of your own team, with the workspace, connectivity and local management handled for you.

Software developersWeb developersMobile developersFront-end developersBack-end developersFull-stack developersQA / software testingDevOpsIT supportTechnical supportData-related rolesProject management
Build Your IT Team

Administrative & Back-Office Services

Reliable administrative and back-office teams handling recurring processes with accuracy, confidentiality and consistent supervision.

Administrative assistantsData entryAccounting supportDocument processingCustomer administrationSchedulingVirtual assistantsHR supportFinance supportProcurement supportBack-office management
Build Your Back-Office Team

Custom solutions

Your Business. Your Team. Your Requirements.

Every element of the operation is defined with you before we start.

  • Number of team members
  • Profiles required
  • Working hours
  • Languages
  • Activity
  • Experience level
  • Equipment
  • Software
  • Telephony
  • Supervision
  • Workspace
  • HR services
  • Administrative services
Design My Solution

Team sizes

From One Specialist to an Entire Operations Team

1–10 employees

Small Team

A first specialist or a compact team to test and structure your operations.

10–50 employees

Growing Team

A scaling operation with supervision, reporting and structured processes.

50+ employees

Large Operations

A full operational department with dedicated management.

Gallery

Teams behind every solution

Real workspaces, real people — a modern environment where teams grow.

Dedicated team at their workstations
Dedicated teams
Back-office team reviewing data with a supervisor
Back office
Creative team reviewing a design
Digital & creative
Smiling support agent with headset
Customer support

Ready to Build Your Team in Madagascar?

Tell us what you need. We'll take care of the rest.

Request Information