Insights
Perspectives on Outsourcing and Operations
Practical articles on building, running and scaling outsourced teams in Madagascar.
Outsourcing in Madagascar: what international companies should know
An overview of how outsourcing operations in Madagascar are organised and what a managed setup covers.
Read articleBPO fundamentals: choosing between managed teams and pure staffing
The practical differences between an outsourced managed team and a simple staffing arrangement.
Read articleIT outsourcing: building a remote engineering team that works
How to structure a distributed development team so it integrates with your in-house organisation.
Read articleRecruitment in a new market: defining the right profile
Why a precise profile definition is the single strongest predictor of a successful outsourced team.
Read articleCustomer service standards for international audiences
Quality, tone and process expectations when your customers are in Europe or North America.
Read articleCost optimisation without compromising service quality
A structured way to evaluate the total cost of an offshore operations team.
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